Pricing Questions for Your Company and Your Customers

What a company should ask itself

  • Do we understand customer profitability at the transaction level (by product, customer, and channel)?
  • Who really buys our product and why?
  • Which customers would we fire? Which customers should we be doing our best to keep?
  • Do we scientifically measure pricing choices made by customers?
  • What drives our customer segmentation? How do we approach our customers differently?

What a company should ask customers

  • Are

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Inflation Readiness Questions

CEOs should ask the following 20 questions to assess whether their organization is inflation ready in the three critical areas of pricing, procurement, and finance.

Pricing

  • Do we have dedicated resources for pricing intelligence?
  • Do we employ state-of-the-art pricing analytics?
  • Do we have short- and long-term guidelines for price setting?
  • Is inflation factored in to pricing decisions?
  • Do we have real-time information on competitors’ prices?
  • Do we continuously monitor customers’ price

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Pricing Process Questions

  • Are your pricing policies well-defined, allowing for both control and flexibility?
  • Are those policies aligned with strategies to grow revenue and profits?
  • Are mechanisms in place to monitor pricing policy compliance over time to identify potential abuse?
  • Do you have incentives in place to encourage pricing compliance and increase sales growth?
  • Is there a process to handle pricing exceptions? Are they clearly defined?
  • Are roles, responsibilities, and decision rights

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Pricing Consideration Questions

  • Do we have a thorough understanding of our customers’ purchasing patterns and psychology, and of the drivers of decision making in our category?
  • Have we embedded pricing discussions into the innovation and new-product launch process so that any opportunities to bundle or unbundle products, create all-in-one systems, or develop add-on products are identified early on?

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